Terms and Conditions

- The irregularities in print are not defects but a sign of an authentic handcrafted product. The color of the product may slightly vary due to camera and lights effects.

- No returns and exchanges can be made unless the package received is damaged. Read return & exchange policy for details.

- Order cancellation request to be raised within 24 hours of placing the order.

- Order cannot be cancelled once the product is shipped.

- We ship within 2-3 days from the date of order. Estimated delivery time is 4 to 6 working days from the date of delivery.

- Shipping within India is free for all orders of value higher than Rs. 1500/-. For orders of value equal or lower than INR 1500, we charge standard Rs. 150/-.

- All taxes and duties are included in the price of the products listed on the website.

- Shipping outside India is dependent on the destination country and package actual and volume weight.

- For deliveries within India, all taxes and duties are included in the price of the products listed on the website.

- For deliveries outside India, customs duties and local taxes have to be paid by customers to our shipping partner at the time of shipment delivery. The amount of duties depends on the policies of your destination country. We are not responsible for any delays due to customs.

- Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. If there are any changes, please let us know by writing at roots.ethno@gmail.com within 24hours of placing the order.

- We would send you a tracking number and link to our courier company with your shipping confirmation email so you can track your order.

- Should you require any support, please write to us at roots.ethno@gmail.com or fill the contact form on Contact us page.